Contact Us
Oh, how we love hearing from our Steam & Spice community! Whether you have a question about brewing times, need help adjusting a shipping address, or want to share how much you loved your latest culinary creation, we are always happy to connect.
As a small-batch artisan kitchen, we hand-pack every order and respond to every message personally. Please review our standard contact details and response times below:
Email Us
For order inquiries, tracking updates, or product questions, email is the absolute best way to reach us.
Email Address: info@steamandspiceteacompany.com
Our Response Window: We typically reply to all messages within 24 to 48 business hours, Monday through Friday.
Customer Care Hours
Monday – Friday: 9:00 AM – 5:00 PM EST
Saturday & Sunday: Closed (Spending time resting and formulating new small-batch blends!)
Our Location
Handcrafted, blended, and shipped with love from Central Maine, USA.
Please note: Our test kitchen is our home and is not open to the public for retail shopping or local pickups at this time.