Refund policy

Returns, Exchanges & Cancellations

Due to the consumable nature of our teas, spices, and seasoning blends, we do not accept returns or exchanges of opened or unopened food items. This does not affect our replacement or refund policy for damaged or incorrect orders, described below.

Damaged or Incorrect Orders

Your satisfaction is our absolute priority! If your glass jars arrive cracked or damaged during shipping, or if we accidentally packed the incorrect item in your box, please let us know right away. Email us at SteamandSpiceteacompany@gmail.com within 7 days of delivery with a photo of the issue, and we will immediately ship out a complimentary replacement or issue a full refund to your original payment method.

Order Cancellations

If you need to change or cancel your order, contact us as soon as possible at SteamandSpiceTeaCompany@gmail.com, ideally within 12 hours of placing your order. We can accommodate changes or cancellations only before your order has been processed for shipment.

Once an order has shipped, we cannot cancel it or accept returns or exchanges. However, damaged or incorrect orders remain eligible for a replacement or refund under our Damaged or Incorrect Orders policy.